Lucarna

Help and support

Email info@itworkedsystems.com. We read every message. Please tell us which phone you use (iPhone or Android) and what you were doing when the problem happened.

How does Lucarna work?

The family chooses a few short questions and the times to ask them. The person they look after answers each one with a tap or two on their own phone. If a question with a deadline gets no answer by its time, the family is told, in facts only.

How do I link their phone?

Someone who can change things in the family opens Settings, then Their phone, and taps Get a code. The code lasts 15 minutes. On their phone, open Lucarna, choose My family checks on me, and type the code. Then follow the setup steps on their phone, ending with Send the test notification, to check that questions reach them.

Why does their phone not ask about sharing straight away?

On purpose: Lucarna asks the person looked after whether their answers may be shared only when they open it on their own, so whoever set up the phone is not beside them. After the setup it waits at least 30 minutes, and switching their phone to the family side starts the 30 minutes again. If their phone still says This phone is ready, go to the Home Screen and open Lucarna again at least 5 minutes later. Until they agree, their answers are not shared and no question is asked.

Questions are not appearing on their phone

• Check that notifications for Lucarna are allowed in the phone's Settings.
• On some Android phones, the battery settings stop apps in the background. The setup steps in Lucarna show what to change for that brand.
• Do Not Disturb, Focus and silent mode can hold notifications back.

The Their phone page in your app shows what Lucarna knows about their phone, and what it does not know.

How do I start or cancel the plan?

Once the person looked after has agreed to share, anyone in the family can start the plan: tap See the plan on Today, or open Settings, then Plan. One plan pays for the whole family. To cancel, the person whose plan it is goes to their subscriptions in the App Store or Google Play; the plan then runs to the end of what was paid for. A plan bought before on the same store account comes back with Restore an earlier plan. More in the Terms of Use.

How do I invite another family member?

Someone who can change things in the family opens the Family tab, taps Make an invitation code and sends it to them. A code lasts three days and works once. The person looked after is told when someone new can see their answers.

How does the person looked after stop sharing?

On their phone, they tap Who can see this, then Stop sharing. The family sees that they stopped, but no longer sees their answers. They have 30 days to change their mind; after that the answers are deleted. They can also turn off any single question with Do not ask me this.

How do I stop looking after someone?

Open Settings and tap Stop looking after, followed by their name. Only someone who can change things in that family can do this.

How do I delete my account?

Open Settings and tap Delete my account. More detail, and how to ask without the app: Delete your Lucarna account.