Lucarna

Delete your Lucarna account

Lucarna, by Itworked Systems

You can delete your Lucarna account at any time, in the app or by email. Deleting it cannot be undone.

In the app (fastest)

• If you look after someone: open Settings and tap Delete my account, near the bottom.
• If you are not in any family: tap Delete my account at the bottom of the first screen.

The app first shows what will happen to each family you are in, then asks you to confirm. If you signed in with Apple on an iPhone, Apple may ask you to confirm as well.

Without the app

Email info@itworkedsystems.com with the subject "Delete my Lucarna account". Lucarna does not keep your email address, so please tell us:

• the name you used in Lucarna, and
• the name of the person you looked after.

We may ask one more question to check the account is yours. We delete it within 30 days and write back when it is done.

What deleting does

• You leave every family you are in. If you were the only person there who could change things, the person who has been in the family longest gets that right. The app says who before you confirm (by name, if they gave one).
• If nobody else is in a family, Lucarna stops asking the person you look after anything. Their answers are deleted after 30 days, and the rest of that family's data after 90 days.
• In every family you were ever in, the name you gave yourself and your daily summary are deleted. A question you added from Lucarna's list may still show the name you gave yourself in its words (for example "Elif added this after your appointment"). The family can remove that question; its words are kept until the family's questions are deleted.
• Alerts stop on every phone you signed in on.
• If you signed in with Apple, Lucarna asks Apple to stop Lucarna using your Apple Account where it can, and otherwise tells you how to do it yourself in your iPhone's Settings.

What is kept, and for how long

• A record that you were in each family, marked as left. It holds only an account number from Apple or Google, never your name or email address, and is deleted with the family's data.
• A record that you were the one who tapped "Stop looking after" in a family. It holds the same account number and is deleted with the family's data.
• Invitations and phone-linking codes you made or used, which hold the same account number, as part of the family's records, deleted with the family's data.
• A record that you made a code to link the phone of the person you look after in an app that did not ask whether they can understand a short explanation and decide for themselves. It holds the same account number and is deleted with the family's data.
• The record of what the person you look after agreed to, which can include the names shown to them at that moment. Once the family's data is deleted, a short record without any names is kept as proof of their choice, for up to 3 years from then.
• Notes in their record that you joined or left, which hold the same account number, deleted with the family's data.
• The server's note that a daily summary was sent to you, which holds the same account number, deleted after 30 days.
• The record of a plan you bought for a family, which no longer names you or leads to your account, deleted with the family's data.

If you pay for Lucarna

Deleting your account does not cancel a plan you bought: your store goes on charging until you cancel it in the App Store or Google Play. Until the plan ends, it goes on paying for the family it was bought for. Your billing number is deleted with your account, and Adapty, which checks plans with the stores for us, is asked to delete its record of it at the same time, or, if your plan is still running or set to renew, once it has ended.

The person you look after

They have no account. While they share, on their own phone they can tap Who can see this, then Stop sharing, at any time: questions stop, the family no longer sees their answers, and the answers are deleted after 30 days. After stopping, Delete it all now deletes that family's data within about a minute, for everyone in it, apart from the proof of their choice and the notes that a message was sent, which go within 30 days.