Support
We read every message.
info@itworkedsystems.com
Please include your phone model, its iOS or Android version, and what you were doing when the problem happened. Please don't send us your dreams: we don't need them to help.
Common questions
The microphone says dictation isn't available on my phone.
Dream Journal only uses speech recognition that runs on the phone itself, so your voice never goes to a server. Most iPhones from the last few years support it. On Android it needs Android 13 or newer and the phone's offline speech pack for your language: when the app offers Get speech pack, tap it, or look in your phone's settings under speech recognition or voice typing for offline languages. If your phone has no on-device option, please type your dream.
Dictation stopped in the middle.
Phones pause listening after a long silence. Tap the microphone again to carry on; your text so far is kept.
I turned on the reminder but nothing arrives.
Check that notifications for Dream Journal are allowed in your phone's settings, and that Focus or Do Not Disturb isn't hiding them. Switch the reminder off and on again in Settings after changing the time zone.
How do I back up my journal or move it to a new phone?
Open Settings, then Export as JSON, and save the file somewhere safe (for example Files, iCloud Drive or Google Drive). On the new phone, open Settings, then Import a JSON backup, and pick that file. Importing adds dreams and never deletes any.
I bought Pro but it isn't unlocked.
Open Settings, then Restore purchases, signed in with the Apple ID or Google account you paid with. To cancel a subscription, use your App Store or Google Play account settings; refunds go through Apple (reportaproblem.apple.com) or Google Play.
I deleted the app. Can you restore my dreams?
No. Your journal is stored only on your phone, so we never had a copy. That is why we suggest exporting now and then.
What does my streak count?
Mornings in a row with at least one dream written down. Until you write today's dream, the streak still counts up to yesterday.
Where do the symbol meanings come from?
We wrote them from what folklore and old dream books say about each image. They are traditional readings, shared for interest, not predictions or psychological advice.