Orebound

Support

We read every message.

Common questions

I paid, but my purchase isn't unlocked.
Open Settings (the gear at the top of the screen), then tap Restore purchases. It's also at the bottom of the Shop (the bag). Make sure you're signed in with the Apple ID or Google account you paid with.

I reinstalled the game and my progress is gone.
Progress is saved on your phone only, so deleting the app deletes it, and we can't bring it back. Purchases come back with Restore purchases in Settings.

How do I use a promo code?
Open Settings (the gear), then Promo code. You can also tap your stockpile at the top of the screen. Spaces and dashes don't matter, and each code works once.

Do my drills keep digging while I'm away?
Yes, at a slower pace. What your drills dig waits in each colony's silo until you tap Collect, at the bottom right of the mine view, or Collect all on the Map. A full silo stops its colony until you collect it, and Phone notifications in Settings can tell you when one fills up. A colony's silo starts out holding 6 hours of digging while you're away, and each Silo level in Upgrades adds an hour, up to 24 hours. Silo racks in Research make every silo hold more, and the Supporter Pack makes every silo hold 50% more.

How do I turn off notifications?
Open Settings, then Phone notifications. You can also turn them off in your phone's settings.

Can I play without ads?
Ads only play when you tap 2× Boost. The Ad-free Boost purchase starts the boost without an ad.

How do I change my ad privacy choices?
In the European Economic Area, the UK and Switzerland, open Settings, then Privacy choices. On iPhone you can also turn tracking off in iOS Settings, Privacy & Security, Tracking.

How do I get a refund?
Purchases go through Apple or Google, so refunds do too. On iPhone, use reportaproblem.apple.com. On Android, see Google Play's refund help.