Support

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Please include your phone model, its iOS or Android version, and what you were doing when the problem happened.

Common questions

I paid, but my purchase isn't there.
Close the game and open it again while online. For Ad-free Workshop, open Settings and tap Restore purchases. Make sure you're signed in with the Apple ID or Google account you paid with.

I reinstalled the game and my progress is gone.
Progress is saved on your phone only, so deleting the app deletes it, and we can't bring it back. Ad-free Workshop comes back with Restore purchases.

Do I have to watch ads?
No. Ads only play when you choose one for a reward, such as a redo or double income. Ad-free Workshop gives those rewards without the ad.

Thieves took some of my coins. Is that a bug?
No. Once your shop is doing well, thieves may visit while you are away. Hire a watchman, guards or the captain of the watch to stop them.

The timing is too hard for me.
Open Settings, then Assists, for relaxed timing, tap to polish and controls that need no holding. Reduced motion and a mute button are there too.

How do I change my ad privacy choices?
In the European Economic Area, the UK and Switzerland, open Settings, then Privacy choices. On iPhone you can also turn tracking off in iOS Settings, Privacy & Security, Tracking.

How do I get a refund?
Purchases go through Apple or Google, so refunds do too. On iPhone, use reportaproblem.apple.com. On Android, see Google Play's refund help.