Donations

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Common questions

I bought Pro but it isn't unlocked.
Open More and tap Restore purchases, signed in with the Apple Account or Google account you paid with.

Where are my receipt photos kept?
On your phone only. When you tap "Take photo" or "From photos", the photo is copied into the app's own private folder, and the app is never sent it. Deleting the app deletes the photos.

How do recurring gifts work?
Set up a recurring gift, such as a weekly tithe or a monthly pledge, with its amount, organization and how often it repeats. Each time you open the app, it logs every gift that has fallen due since, on its own date. You can edit or delete each logged gift. The free version logs up to 20 gifts a year. Further due gifts wait until there is room or you unlock Pro; any still waiting when their year ends are not logged, and the schedule carries on in the new year.

How do I back up my records?
Make the year-end report (PDF or CSV, a Pro feature) and save it from your phone's share sheet to Files, Mail or another place you trust. The app has no cloud sync of its own. Deleting the app deletes your records; your phone's own backup (iCloud or Google) may include them, but an exported report is the safe copy.

How do I redeem a promo code?
See the promo codes page for current codes and the steps to redeem one.

Can I record gifts of goods, such as clothes?
Yes, with Pro. Goods donations come with a thrift-store value guide. It is a guide, not an appraisal.

Does the app say what I can deduct?
No. Donation Tracker is for record keeping only and does not give tax advice. Check with a tax professional.

How do I get a refund?
Refunds go through Apple or Google. On iPhone, go to reportaproblem.apple.com. On Android, see Google Play's refund help.

Is my information safe?
Your gifts and receipt photos never leave your phone. See the Privacy Policy.

The app is for record keeping and does not give tax advice.