Support

Questions, ideas or a problem? Email info@itworkedsystems.com. Tell us your phone model and what you tried, and we will get back to you.

I can't hear anything

Turn up the phone's volume with the side buttons, and check the volume slider on the Whistle or Clicker screen.
Try a lower pitch such as 2.5 or 5 kHz. Most adults can't hear tones above about 15 to 17 kHz, so a high whistle can be playing while you hear nothing. Dogs hear these pitches well.
If headphones or a Bluetooth speaker are connected, the sound goes there. The app shows a notice when headphones are connected.

Does my dog hear high pitches from my phone?

Dogs hear up to about 45 kHz, but a phone speaker is the limit. Many phone speakers get much quieter above about 18 kHz. The app shows the highest clean pitch your phone can play (usually 22 kHz). If your dog doesn't react to a high pitch, try 4 to 10 kHz, which every phone plays well.

Will the whistle stop my dog from doing something?

No sound changes behavior on its own. A whistle is a cue: pair it with rewards and it comes to mean "good things happen when you come to me". The Guide explains how, step by step.

How do I use the clicker?

Charge it: click, then give a small treat, 10 to 20 times, until your dog's head turns at the click.
Click the exact moment your dog does the right thing, then treat within a second or two.
One click, one treat, every time. Keep sessions to a few minutes.

Saved cues

Save a pitch and a pattern under a name on the Cues tab, so each signal sounds the same every time. The free version keeps three cues; Pro keeps as many as you like.

Dog Whistle Pro

Restore: on a new phone, open Settings and tap Restore purchases, signed in with the same Apple Account or Google account you bought with.
Cancel a subscription: on iPhone, Settings, your name, Subscriptions. On Android, the Google Play app, your profile, Payments and subscriptions. Cancel at least 24 hours before the period ends.
Refunds are handled by Apple or Google: request one at reportaproblem.apple.com or in Google Play.

Safety

Start quietly, keep the speaker at arm's length from any ear, use short signals, and stop if your dog seems uneasy. The app stops repeating sounds after 30 seconds by default (Settings, Stop a repeating sound after).